3C Service Policy


Pre-sales service support

Response within 2 hours.

One-to-one sales manager inquiry and consulting support.

Covering all aspects of reagent and instrument technical services.

Customer care

After-sales technical support

Response within 2 hours, provide solutions within 24 hours.

Instrument installation assistance, debugging and troubleshooting.

Reagent operation and configuration assistance and troubleshooting.

Maintenance update and improvement.

Technical online and onsite training.

Customer care, explain your concerns by information exchanging regularly.

Keep providing technical support free all-life of the products.


Additional service support

Provide reagent customization service to meet hospital clinical requirements.